Policy Index
Effective Date: March 1, 2026
Our Policies
- DOA Policy — evidence requirements (sealed bag + continuous unboxing video) and claim deadline
- Privacy Policy — PDPA / GDPR / CCPA transparency
- Refund Policy — live-fish refund limitations, non-refundable shipping, and dispute handling
- Terms & Conditions — global purchase terms, animal welfare, and arbitration
- Shipping Policy — packing standards, transit estimates, and customs responsibility
Tip: For the smoothest experience, read Refund & Shipping policies before ordering live fish internationally.